Frequently Asked Questions (FAQ)
- What types of mirrors do you offer?
We offer a wide range of mirrors, including wall-mounted mirrors, floor-standing mirrors, bathroom mirrors, vanity mirrors, decorative mirrors, and irregular-shaped art mirrors.
- Are your mirrors ready to hang?
Yes, most of our mirrors come with pre-installed hooks or brackets and are ready to hang. We also include basic mounting hardware unless otherwise noted in the product description.
- Can I use your mirrors in the bathroom?
Absolutely. Many of our mirrors are designed to be moisture-resistant and suitable for humid environments like bathrooms. Please check the product details to confirm suitability.
- Do your mirrors have anti-fog or LED lighting features?
Yes, we offer models with anti-fog technology and built-in LED lighting for added functionality and style, particularly in our smart bathroom mirror series.
- What sizes are available?
Our mirrors come in various sizes, from compact 25cm decor mirrors to full-length 160cm floor mirrors. Each product page lists detailed dimensions to help you choose the right fit.
- Are custom sizes or designs available?
Currently, we do not offer custom sizes or personalized designs. However, we continuously update our catalog with diverse styles to suit different tastes and spaces.
- How should I clean and maintain my mirror?
Use a soft, lint-free cloth and a non-abrasive glass cleaner. Avoid using harsh chemicals or scrubbing the frame to preserve its finish.
- Is the mirror glass shatterproof or safety-rated?
Most of our mirrors use high-quality, durable glass, and some models feature shatterproof or safety glass options. Please refer to the product details for specific safety features.
- Do the mirrors come with a warranty?
Yes, all mirrors come with a 12-month limited warranty covering manufacturing defects. Please retain your order confirmation for warranty claims.
- How long does delivery take?
Orders are typically processed within 1–3 business days and delivered within 5–7 business days across the U.S. You’ll receive a tracking number once your order ships.
- Do you offer free shipping?
Yes, we offer free standard shipping on all orders within the United States.
- Can I return or exchange a mirror if I change my mind?
Yes. We offer a 30-day hassle-free return policy. Items must be returned in original condition and packaging. Contact us at [email protected] for return instructions.
- What should I do if my mirror arrives damaged?
If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage and packaging. We’ll arrange a replacement or refund promptly.
- Do you ship internationally?
At this time, we only ship within the United States.
- How can I contact customer support?
You can reach our support team by email at [email protected] or by phone at +1 (205) 466-3663 during our regular business hours, Monday to Friday.
